FREQUENTLY ASKED QUESTIONS
Question: Do you reface existing cabinets?
Answer: No, we do not. Refacing is a thing of the past. Our cabinets are priced so well that it is often the same price or cheaper to replace the whole cabinet than reface the existing cabinets. Cabinet re-facers use cheap glued on veneers to cover existing cabinets which does not hold up well. Additionally, when refacing, you will be left with your old drawer hardware and not have the option to make changes to your layout.
Question: Can I purchase just doors from you?
Answer: No, we sell complete cabinets only. We can not sell just doors.
Question: What is the best way to get a quote?
Answer: Come into our store or email us pictures of the existing kitchen. Make sure to include all existing cabinets in the photos. Select a cabinet style that you are interested in off of our website www.timelesskitchenoutlet.com or come into our showroom to view our cabinets. We can quote you out a price based on the pictures. As a final step, and if you are satisfied with the price and wish to proceed, we will send someone out to your home to verify that the sizes and measurements are a perfect fit. This will NOT change your price as long as we do not find anything to be different than what was pictured.
Question: How do your prices compare to the "Big Box" stores?
Answer: We have done extensive price comparisons on products of similar styles and quality and have determined our prices to be 50% - 70% less than comparable products at "Big Box" stores. Please keep in mind that our cabinets come standard with upgrades such as all wood, dovetail drawers, solid drawer boxes, hydraulic self- soft close drawers and more. Most big box stores charge for those upgrades. Obviously if you attempt to compare our premium quality products to "Big Box" store in stock particle board cabinets with thermofoil doors and cheap roller drawer glides, don't expect us to be 70% less. Use the old expression "Compare apples to apples"
Question: Do you sell to the public?
Answer: Yes! Although we are a wholesale outlet and sell mostly to builders, investors, and retailers, we offer our products to the public as well (at the same wholesale prices!)
Question: Do you have installers?
Answer: Yes, we have several licensed and insured installers who can promptly install your kitchen once it arrives
Do cabinets require assembly?
Answer: Cabinets are shipped to us partially assembled. Nearly all cabinets ship this way to avoid shipping damage. Cabinets are designed to be easily and quickly assembled. Assembly is included in the installation services that we offer. If you choose to do your own installation, or hire your own independent installer, you or your installer will be responsible for assembly. Cabinet assembly is very simple, cabinet installation is a skill that requires years of carpentry experience. If you or your privately hired installer is having trouble assembling the cabinets, you should stop immediately and hire someone who is qualified to do the work. If a person can not figure out how to assemble the cabinets, they definitely do not have the knowledge or experience to install them. Please remember that Timeless Kitchen Outlet is not responsible for damage done to cabinets during installation done by homeowners or independent installers that are hired by homeowners. Our installation services are performed by licensed and insured subcontractors. Our installers have extensive experience installing our cabinets and will give you top quality service.
I have heard on the news that some wood products are finished with toxic chemicals. Do I need to be worried about your products?
Answer: Our cabinets are finished with top quality stains and finishes that are 100% FORMALDEHYDE FREE and low VOC's for reduced impact on the environment. All products are California 93120 Phase 2 Compliant
What is meant by "ALL WOOD"
All wood is a term used throughout the cabinet industry to describe products that do not contain particle board. It is very import when purchasing cabinets that the boxes are plywood and not particle board. Kitchen cabinets sit directly on the ground which is constantly susceptible to water. Particle board VERY quickly deteriorates when exposed to water. Especially with the weight of solid surface counter-tops weighing on cabinets, particle board boxes are prone to sinking down and completely deteriorating. For that reason ALL cabinets sold at our stores are particle board free. Please be advised that it is becoming increasingly popular to use MDF and HDF in the construction of cabinet doors, especially painted doors. (Whites and Greys) HDF is an extremely dense, extremely smooth wood product. Depending on the specific manufacturing product, it has a strength rating of 20-40 times stronger than particle board and 3-5 times stronger than solid hardwood. when weight dropped on cabinet center panels in lab tests. HDF is also extremely smooth and has no grain, making for an excellent material for building cabinet doors. It does not warp, split, or expand and contract nearly as much as solid wood. A tempered form of HDF is made by adding oil that becomes a polymer when the board is formed under high temperature and pressure. This gives it resistance against moisture, enhanced hardness, and strength. Please don't assume that a cabinet with an HDF door is a cheaper or lesser quality. On the contrary, our HDF doors are on the higher end of the price scale. HDF is used for quality purposes, not cost saving purposes.
Cleaning & Caring for your Cabinetry
With just a little extra effort on your part, your cabinetry can last for many years. The everyday wear and tear on your cabinets don't have to reduce their beauty. You can get the most from your cabinets by following this list of simple care suggestions.
It is important to wipe up spills and water marks as they occur. Be sure to pay special attention to areas around the sink and dishwasher. Avoid draping damp or wet dish towels over the door of the sink base cabinet. Over time, this moisture can cause permanent water damage to the door.
Cleaning your Cabinetry
After your cabinets have been installed, wipe down all exteriors with a damp cloth to remove dust.
Over time, Ultra Violet light rays in natural sunlight may affect the appearance of your cabinets. UV inhibitors have been applied to all wood cabinetry as part of the finishing process.
Avoid spray-type polishes containing petroleum solvents, as they are flammable and toxic if swallowed. Use a damp cloth when cleaning normal household spills, and after wiping thoroughly, dry the surface with a lint-free cotton cloth. For stubborn stains, it may be necessary to use a mild detergent with warm water. Be sure to always dry the surfaces that were wiped down immediately.
Never use abrasive cleaners, scouring pads or powdered cleansers. Do not allow oven cleaner to come into contact with any part of your cabinets. Do not use a dish cloth to wipe your cabinet exterior, since it may contain remnants of grease or detergents.
Important Notes on Wood Cabinets
All wood is a product of nature. While each wood type grows best in specific conditions, nature provides differences which are critical to the growing soil and weather conditions will have their effect on grain patterns and color. The beauty of real wood is created by the infinite variation of grain, texture, and color. This is especially true of hardwood and hardwood veneers; hardwoods are particularly noted for their variety in graining. It is the nature of hardwoods to have mineral streaks (dark brown to black areas in the wood) and great variation in graining. Since the number of mineral streaks varies from board to board, you may notice differences between cabinets, doors, drawers, or even on the same panel. Mineral streaks or unusual graining are considered to be characteristic of natural wood and will not be considered to be a defect or reason for replacement. No special emphasis is made to select materials to match each other. All color characteristics of wood will change as it ages. This will gradually change the color of the wood and stain. The amount and rate of the change will depend on many factors, including wood type, stain color, and the amount of direct sunlight. In addition, exposure to smoke, chemicals, and man-made light may, over time, cause some materials to vary from their original color. While this softening of the color is not noticeable day to day, it will make a difference over an extended period of time. This is why cabinets or accessories added at a later date may not exactly match previously installed cabinetry. For the same reason, door samples or displays may not represent the exact color of cabinets you receive. Due to these natural and environmental factors, you will understand why we cannot be responsible for naturally occurring changes experienced by the wood in your cabinets. Please be aware that wood expands and contracts. This natural process will create open joints in the finish. An open joint line is not considered a defect and it is widely accepted in the kitchen cabinetry industry. The finish will still protect the surface, and the structural integrity of the joint will not be affected. These issues are shared by every manufacturer of painted all wood cabinets and are not unique to us. Wood may expand and contract differently from cabinet to cabinet. Even joints within the same cabinet may behave differently. Some joined wood may not show any joint lines, others may be slightly visible, while others may display easily visible joint lines.
Important Notes on Painted Wood Cabinets
Please be aware that wood expands and contracts. This natural process, occurring on painted cabinetry - such as the Presidential White and Bistro Antique White lines will create open joints in the painted finish. An open joint line is not considered a defect and it is widely accepted in the kitchen cabinetry industry. The finish will still protect the surface, and the structural integrity of the joint will not be affected. These issues are shared by every manufacturer of painted all wood cabinets, and are not unique to our company. Wood may expand and contract differently from cabinet to cabinet. Even joints within the same cabinet may behave differently. Some joined wood may not show any joint lines, others may be slightly visible, while others may display easily visible joint lines. To avoid expansion and contraction of cabinets, homeowners should monitor humidity and temperature changes in their home. Timeless Kitchen Outlet is not responsible for inadequate climate control by homeowners. As with any product, it is possible for paint to take differently to different pieces of wood, creating slight color differences. This is accepted throughout the industry, and is not a defect.